We are hiring an Assistant Manager – CRM to oversee and strengthen the post-sales customer experience in a leading real estate company. This role involves client coordination, documentation handling, payment follow-ups, and working closely with internal departments like Sales, Legal, and Finance.
The ideal candidate will be someone with strong communication, time management, and client servicing skills—who understands the nuances of real estate transactions and is highly detail-oriented.
Key Responsibilities
- Handle post-sales customer interactions, ensuring timely communication and resolution of queries
- Manage agreement execution, registration, and possession documentation
- Coordinate with internal teams for handover schedules, NOCs, and project updates
- Monitor and follow up on payment milestones, outstanding dues, and collection status
- Maintain updated CRM trackers, client records, and reports
- Support customers with queries related to agreements, invoices, taxes (GST, TDS), and other post-sale formalities
- Ensure customer satisfaction and escalate issues where necessary
Candidate Requirements
- Graduate/Postgraduate in any stream (B.Com, BBA, MBA preferred)
- 4 to 5 years of CRM experience in a real estate or similar customer-facing role
- Proficient in handling customer documentation, agreements & payments
- Excellent communication skills in English, Hindi & Marathi
- Proficient in MS Excel, CRM tools, and report handling
- Well-organized, professional, and customer-first mindset
📩 Apply Now
Send CV to: associate@fairgrowthindia.com
📞 Call/WhatsApp: 9372903944